Emergency No-Heat & On-Call Service

With furnaces and heaters running hard all winter long, sometimes things break down.

Our qualified and licensed service technicians and fuel drivers are on call 24/7 all year round to make sure our customers get back up and running as quickly as possible.

Emergency Process

In order for our service team to rectify the issue as quickly as possible, please complete the following checklist:

Check that you have Oil or Propane in your tank. We may ask what percent your gauge is reading.
Check breakers and ensure all electrical switches are on. Including the emergency shut off switch, typically located near the heating appliance or at the top of basement stairs.
Check that all vents and intakes are free and clear of obstructions such as ice, snow, bees, etc..
Check that the thermostat batteries are in working order.
Turn the thermostat temperature up to see if your furnace/boiler will come on. It may be that the thermostat is in a warmer area of your home and is not calling for heat. Electric space heaters, wood stoves, and pellet stoves may cause this to occur.
If you smell gas in your home or near your tank please turn your tank off and call the office for immediate assistance.

Once you have gathered the above information please call our office at 1-802-877-2661. If it is after hours you will be prompted to leave a message for our on-call technician.

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